Service Offerings

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Do you need to minimize the disruption to your business?  e-TECHSERVICES  has a staff of certified specialists that have the experience to provide knowledgeable, dependable, reliable implementation of your technology needs.  From Hosted Managed Services to onsite implementations,   e-TECHSERVICES prominent team is well known for their deep technical expertise throughout IBM and the State of Florida.


 

Hosted Managed Services

e-TECHSERVICES  offers Private Cloud Computing services hosted on customer premises or at  e-TECH's secure/hardened data center. These offerings include both Managed and Hosted Private Cloud options.  e-TECH  also provides extensive Cloud Consulting Services to include Assessment, Scope definition, Security Audits and Performance Tuning.   


 

 

Security Service Offerings

Engaging  e-TECHSERVICES   provides you access to industry‐leading software security expertise and an experienced, mature firm that is committed to the success of your project or organization.


 

 

Staff Augmentation Services

 

e-TECHSERVICES  has a staff of certified specialists that have the experience to provide knowledgeable, dependable, reliable support both long term and short term to help you accomplish those difficult projects in the most successful time conscious manor.

 


 

SmoothStart Services for IBM Systems

When you're purchasing a new IBM System, you shouldn't have to redirect your valuable in-house resources to get it installed and running. With  e-TECHSERVICES  , an IBM Certified Specialist takes care of planning, configuring, and installing your new system.


 

Migration Services

Thinking of migrating your systems to the latest eserver technology? You've got your work cut out for you. Where do you begin? How long will it take? With the help of  e-TECHSERVICES  , you can tap into the knowledge you need, migrate quickly and avoid major system downtime.


 

High-Availability Design and Implementation

Our experienced consultants have the technical insight necessary to design and successfully implement customized HACMP solutions for your organization. Take advantage of the full functionality of high availability through software and redundant hardware components.

 

 


 

Performance Tuning

Are you getting the maximum performance of your pSeries or xSeries hardware? With the help of  e-TECHSERVICES  , you could improve and maximize the performance of your business server applications. We will provide consultation regarding the technology implemented in the major subsystems in pSeries and xSeries servers and show what settings can be chosen or adjusted to obtain the best performance. Utilizing performance monitoring tools we will analyze your system to find performance bottlenecks and what to do to eliminate them.


 

Support Services

After the implementation,  e-TECHSERVICES   will keep you up and running "as needed". Once you've established an account with e-TECHSERVICES  , our 'best effort' service level will accommodate most customer requirements. In the event we cannot meet your requirements, we will jointly engage IBM and other resources.

 

 


 

IBM Maintenance Services for Hardware

Buying new hardware? What happens when your warranty lapses? Consider pre-paying for extended maintenance and enjoy discounted pricing and take away the hassle of worrying about when your warranty expires. Or let us know that you would like place your new equipment on maintenance once the warranty expires.

 

 


 

IBM SupportLine and Alert

AIX Support Line provides answers to customer AIX system questions. The customer receives telephone access to a team of technical specialists who will answer their questions pertaining to AIX system use and operations, and code-related problems. Access to the specialist is usually on the initial call, but any callback during prime shift will be no longer than two hours. Customers will also receive a quarterly report providing them with information about their usage of SupportLine, and help them understand trouble spots and education needs. Alert provides you with automatic notification of critical software problems, and is customized to your software profile (Release and PTF level). Notification is weekly via email, U.S. Mail or FAX.

 

 


 

IBM ServiceSuite offers:

  • Service packages tailored to your business needs
  • A single signature page for streamlined procurement
  • Multiple services in a single contract with consistent terms and conditions
  • The flexibility to add services throughout the contract period
  • Consolidated hardware maintenance and software support services